Refund Policy

Thank you for choosing XSTOCK. This Refund Policy outlines our stance on refunds and cancellations for paid services.

1. No Refund Policy

All sales are final. We do not offer refunds for any paid subscriptions, features, or services.

Due to the nature of our digital services—which provide immediate access to market intelligence, insights, and content— we are unable to offer refunds once payment has been processed and access has been granted.

2. Why No Refunds?

Our no-refund policy exists for the following reasons:

• Instant Access: Upon payment, you immediately gain access to premium content, insights, and features. The value is delivered instantly and cannot be "returned."
• Digital Nature: Unlike physical goods, digital content and services cannot be returned once accessed.
• Transparent Pricing: We provide clear descriptions of all features and services before purchase. We encourage you to review our offerings carefully before subscribing.
• Fair Use: To prevent abuse, we maintain a strict no-refund policy while ensuring high-quality services.

3. Subscription Cancellations

While we do not offer refunds, you may cancel your subscription at any time to prevent future charges. Upon cancellation:

• You will retain access to paid features until the end of your current billing period
• No further charges will be applied after the current period ends
• Your account will revert to the free tier (if applicable) at the end of the billing cycle

To cancel your subscription, please visit your account settings or contact our support team.

4. Billing Errors

If you believe you have been charged in error (e.g., duplicate charge, incorrect amount), please contact us immediately. We will investigate the issue and, if confirmed, issue a refund for the erroneous charge.

5. Service Availability

We strive to provide reliable and uninterrupted service. However, we do not guarantee 100% uptime. Occasional downtime for maintenance or unforeseen technical issues does not qualify for refunds.

6. Free Trial Periods

If we offer a free trial, you may cancel before the trial ends to avoid being charged. If you do not cancel, your payment method will be charged at the end of the trial period, and the no-refund policy will apply.

7. Exceptional Circumstances

In rare and exceptional cases (e.g., prolonged service outage, fundamental changes to service terms), we may consider refund requests on a case-by-case basis at our sole discretion. Such decisions are final and do not set a precedent for future refunds.

8. Contact Us

If you have questions about this Refund Policy, need assistance with cancellation, or believe you've been charged in error, please contact our support team through the platform or via email.

Last updated: October 24, 2025